Conflict Management Styles and Strategies

There are several conflict management strategies and incorporating the Thomas-Kilmann Conflict Mode Instrument (TKI) should be a part of it. The TKI is the world’s best-selling tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose which of the conflict management styles is appropriate for the situation.

To help you decide if using the TKI is right for you and your clients, CPP presents “Introduction to the TKI Assessment” that explains what this instrument is, what it does, and how it can benefit you and others.

In this webinar, CPP author Rob Devine gives an overview of the assessment and conflict modes, key applications and scenarios, customer successes, popular TKI products, and support resources.

Click here to view the webinar and discover more about the TKI instrument.

Built on exceptional history, validity, and reliability, the TKI is a fast and powerful tool that can go beyond conflict management to support:

• team building
• leadership and coaching
• retention

Looking for information about a specific aspect of the TKI assessment? See the links below for key segments from the webinar:

• View the webinar segment, “TKI Assessment Overview”
• View the webinar segment, “Using the TKI Profile”
• View the webinar segment, “Using the TKI Assessment in Key Applications”
• View the webinar segment, “Getting Started with the TKI Instrument”

Accompanying Tools and Resources:

• Thomas-Kilmann Instrument Conflict Mode Profile and Interpretive Report Sample Report of the Profile Generated through SkillsOne.com
• Thomas-Kilmann Conflict Mode Instrument Paper and Pencil Profile Report
• Introduction to Conflict Management Booklet
• Introduction to Conflict and Teams Booklet

For more TKI videos, infographics, and other resources, check out 40 Years of Conflict Resolution