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Thomas-Kilmann Conflict Mode Instrument

    Kenneth W. Thomas and Ralph H. Kilmann

    Help your clients see through conflict to resolution

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the number one best-selling instrument for conflict management. This easy-to-use, self-scorable assessment, complete with interpretation and feedback materials, helps individuals discover which of five conflict-handling styles--competing, collaborating, compromising, avoiding, and accommodating--is their preferred "mode." They also learn about the most appropriate uses for each conflict-handling style and how to increase their comfort level with their less used styles. The 30-item TKI tool

  • Delivers a pragmatic, situational approach to conflict resolution, change management, leadership development, communication, employee retention, and more
  • Can be used as a stand-alone tool by individuals, in a group learning process, as part of a structured workshop, or in training programs
  • Enables you to open productive dialogue about conflict safely
  • Relies on updated norms based on a revised sample closely reflecting gender, racial, ethnic, age, and job-level diversity in the workplace

The online Thomas-Kilmann Conflict Mode Instrument Profile and Interpretive Report is available here.

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  • Enables a facilitator to safely open productive dialogue about conflict
  • Provides an easy-to-use, self-scoring exercise that takes just 15 minutes
  • Explains conflict behaviors in five easy-to-understand modes
  • Instructs clients about the most appropriate uses for each conflict-handling mode
  • Is the most widely used conflict management assessment available
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Before You Buy

  • Age:13 and up
  • Time:15 minutes
  • Items:30
  • Reading Level:7th grade
  • Scoring Options:
  • Self-scorable
  • Family:Thomas-Kilmann Conflict Mode Instrument (TKI)


Select from the following scoring options




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