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Introduction to Conflict Management - PDF Format

Improving Performance Using the TKI

Kenneth W. Thomas

Help your clients improve their conflict-handling effectiveness

This practical and insightful booklet, which was designed to accompany the TKI assessment and provide the next step in understanding and applying results from the TKI,

  • Focuses in depth on all five modes—when to use each style, and specific techniques and detailed guidance for employing each style effectively
  • Suggests tips for reducing each style’s negative side effects
  • Helps clients improve their conflict-handling skills
  • Enables successful conflict management in organizations
  • Is a must-have resource for participants in any TKI conflict training
  • This booklet is also available in print format

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