The Myers-Briggs Company Blog Central

Millennials plus Boomers plus GenX at Work spells CONFLICT...but it doesn’t have to!

CPP Webinar: Using the TKI to Sync the Multi-gen Workforce

SUNNYVALE, Calif., June 2, 2016—CPP, Inc. (CPP.com), the exclusive publisher of the Myers-Briggs Type Indicator® (MBTI®) assessment, today announced Managing Workplace Conflict Now that Millennials are in the Mix, a webinar exploring the forces at work in a multi-generational workforce. HR and talent management expert Saundra Stroope will use the TKI® (Thomas-Kilmann Conflict Mode Instrument) assessment—the world’s bestselling tool for understanding how different conflict-handling styles affect interpersonal and group dynamics—to show how to help millennials manage conflict more productively with members of other generations.

The webinar goes live on June 23 at 11am PDT/2pm EDT. Register now at www.cpp.com/tkimilwebinar.

According to Stroope, more often than not when Millennials, Baby Boomers and Gen Xers work together, conflict arises. If, as a recent Pew poll indicates Millennials have indeed overtaken Baby Boomers as America’s largest generation, potential for conflict may be higher than ever. “Managers are desperately trying to understand what makes millennials so different from previous generations, and how they can help them bridge generational differences to improve organizational productivity,” said Stroope. “TKI insights can improve organizational productivity by making people aware of how they naturally tend to approach conflict, and empowering them to use the conflict-handling style that will be the most appropriate and effective in a given situation.”

• Appreciate generational differences and the impact they have on communication and coaching
• Understand the five TKI conflict-handling styles and their unique advantages and uses
• Apply the TKI assessment to help individuals understand their primary conflict style, the kinds of situations in which it is most appropriate, and when to use the other four styles
• Use the TKI assessment to help millennials understand their reactions to conflict and how they can more effectively communicate and manage conflict with others
• Apply tips for communicating, coaching, and managing conflict across generations

Saundra Stroope has spent the last 20 years creating talent, employee engagement, leadership, team, and organizational development solutions for Fortune 500 companies. The author of more than a dozen books, including a chapter on engaging and retaining high-potential leaders in Integrated Talent Management Scorecards, Stroope specializes in coaching leaders through times of rapid growth and culture change.

You know your business. You know your people. As the Myers-Briggs® company, CPP has the experience to help with both. We offer industry-leading tools that solve today’s most challenging workplace issues. Our solutions help you improve organizational performance and address the issues you face—from team building, leadership and coaching, and conflict management to career development, selection, and retention. But it’s our knowledgeable experts who always keep an eye out for ways to help you solve today’s complex workplace issues and anticipate future needs. Perhaps that’s why millions of individuals in more than 100 countries use our highly reliable products each year. They include people at Fortune 500 companies and businesses of all sizes, as well as educators, government agencies, and training and development consultants. For more than 50 years, CPP has provided world-renowned brands that include the Myers-Briggs Type Indicator® (MBTI®), Strong Interest Inventory®, Thomas-Kilmann Conflict Mode Instrument (TKI®), FIRO®, CPI 260®, and California Psychological Inventory™ (CPI™) instruments. When it comes to making your company better, you give it your all—and CPP is a partner who will, too.

800-624-1765 : www.cpp.com : The Myers-Briggs® Company.

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